Frequently asked questions

If you can't find the answers here please call or email us for more information.

Will rehabilitation help me?

If you have a problem with an aspect of your function (e.g. speech, walking, arm use, balance, memory), then it is likely that rehabilitation will help you.

My injury was five years ago.
Can I still make improvements?

Yes you can.

Research shows that people make the biggest improvement immediately after a condition like stroke or injury like brain injury, but with the right sort of training, people can continue to make small improvements at much later stages.

What happens at the assessment?

The therapist will ask you about what you are able to do, what is difficult to do, what you want to achieve, as well as some background information.

Then the therapist will assess your function directly using a range of tests.

At the end of the assessment, the therapist will discuss the results with you and together you will come up with a plan for your rehabilitation.

How often do I need to come?

It really depends on your needs, resources and goals. Some people come three times each week and other people come once a month.

Can a therapist come to my home?

Yes, we can come to your home, your workplace, your gym or anywhere that is appropriate.

There is an additional cost of travel time ($70/hour) and mileage (91¢/km).

What areas of Auckland do you cover?

We cover all of Auckland city.

Do I need to be referred by my GP?

No, anyone can refer themselves.

You can ring the clinic (09 480 6464) to make an appointment.

My injury is covered by ACC. Will they pay for my treatment?

Yes there are two different ways we work with ACC. We have a contract with ACC to provide rehabilitation under a training for independence contract. We can only see you under this contract if we receive a referral from ACC. You can discuss your needs with your ACC case manager to see if a referral is appropriate.

We are also a registered ACC provider so ACC may contribute to the cost of your treatment if you have an accepted claim and your injury is recent. If you want to see us under this method, you can refer yourself.

Do you accept private insurance?

We are registered with Southern Cross. Talk to us if you have a different private insurer to see if you are covered.

For more information

Please contact us for more information or to discuss how we can assist you.

Your journey towards better health and improved function is important to us, and we are here to support you every step of the way.